This privacy policy explains how Alteration Haven processes personal data when you use the website, make an inquiry, book an appointment, or engage us for tailoring, remodelling, or upcycling work.
Depending on the circumstances, you may ask us to access, correct, delete, or limit the use of your personal data, or to object to certain processing. You may also request clarification about how your data is handled and how long it is kept.
To protect privacy, we may ask for information needed to verify your identity and understand your request. We will respond within the period required by applicable law and may decline or limit a request where the law permits.
We keep personal data only for as long as needed for the relevant inquiry, project, accounting, dispute handling, or legal obligation. Project records are retained for a practical period after collection or completion, then deleted or anonymised when they are no longer required.
When we make material changes, we will update the policy text on the website and, where appropriate, provide a separate notice through a reasonable channel. The date of the latest revision should be reviewed periodically.
We act as a controller for personal data processed through the website and during tailoring or remodelling projects. Processing is based on consent where required, on performance of a contract or steps taken before entering one, on legal obligations, and on our legitimate interests in operating and improving the service.
Where GDPR applies, it governs our processing of personal data for users in the European Economic Area and, where relevant, users whose data is otherwise subject to EU data protection rules.
Where GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in a portable format. If processing is based on consent, you may withdraw it for future processing. You may also raise a complaint with the competent supervisory authority.
We may process identification and contact details, appointment information, project notes, garment assessment details, communication records, payment and invoicing data, collection preferences, and website usage data. Where relevant, we also process information needed to assess garment construction, fabric condition, requested fit, and redesign scope.
We receive data directly from you when you submit an inquiry, arrange a fitting, approve a concept, or communicate with us by phone, email, or contact form. We also obtain data from your use of the website, such as technical logs and cookie-related information, and from records created during the handling of your garment project.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.
You may block or delete cookies through your browser settings. If your browser allows it, you can also limit certain cookie categories. Some site functions may not work properly if essential cookies are disabled.
Use the contact details below for privacy questions and data requests.
We use personal data to respond to inquiries, arrange fittings, assess garments and materials, prepare project scopes and quotes, manage approvals, carry out alteration or remodelling work, record collection and payment details, maintain business records, meet legal obligations, and operate the website securely.
We may share personal data with service providers that support website hosting, communications, appointment handling, payment processing, and related administrative functions. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.
We may disclose personal data where required by law, court order, tax rules, accounting obligations, or a lawful request from a public authority. We may also share data when necessary to establish, exercise, or defend legal claims.
